Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

[CoinGuy]

I use my Eos Rebel T7 on a custom camera stand to take photos of coins as part of my business. I connect via USB cable to my MacBook Pro and use Remote Shooting in EOS Utility 3.0 to focus, zoom and take photos. Then I stupidly upgraded from OS Ventura to OS 14 Sonoma, and now EOS Utility 3.0 doesn't work. I've checked the cable - it's working, as I see the camera in my Image Capture app. The EOS Utility just doesn't respond - sometimes I get nothing, and sometimes I get to the right screen where I would select Remote Shooting, but it's greyed out and I just have the spinning pinwheel. I have to force quit the app because it's not responding. So, clearly I upgraded to an OS that is too new and isn't compatible with EOS Utility. Is there any way to make my system work so I can still use live shooting? Will Canon be releasing an updated EOS Utility anytime soon? 

[CoinGuy]

Adding - I'm using version 3.16.1 of EOS Utility.  Also wondering if there's another software option that will accomplish what I'm doing (live shooting using the computer screen when attached to the camera)?

[Anonymous]

On the Canon support site for the T7 camera, they don't list an EOS Utility for Mac OS14, but do list one for Mac OS 13, so I believe that Canon will have to update their utility for the new operating system. The version for OS 13 is EOS Utility 3.17.1 so you might want to try that version until Canon releases an update.

EOS Utility 3.17.1 Download 

[Waddizzle]

How old is this newly release OS?  I recommend removing the Canon software.  Rebooting.  Re-installing the Canon software and rebooting again.

Apple has fallen into the habit of releasing a major OS update 3-4 times year, which breaks much of their existing code base.  This is an Apple issue that has been going on for many years. 

I have a Mac.  I stopped using it.  I got tired of spending a couple of hours deleting my Canon software and re-installing every 3-4 months, hoping I can get it work again.  Sometimes a minor update will kill the third party apps.  I would rather spend my weekend getting and capturing photos, instead of refreshing my Canon apps on my Mac.

It is not in Apple’s best interests for the Canon apps to work properly.  Apple would much rather see you buy a new camera from Apple, in other words an iPhone.  Canon is not alone in riding this constant merry-go-round.

[jrhoffman75 · Accepted solution]

There is a paid app called Kuuvik Capture from the App Store.

[rs-eos]

Major macOS updates are yearly (typically in October).

[CoinGuy]

I tried 3.17.1 and it doesn't work either. Any idea how often Canon releases updates?

[CoinGuy]

Thank you! This might be a great solution.

[Waddizzle]

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@rs-eos wrote:

Major macOS updates are yearly (typically in October).

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Whenever they break the existing codebase, that’s major in my book.  Windows called them Service Packs.  Apple does not have to update and rename their OS every year, which is ridiculous to me.

Like I said, Apple breaks third party apps at 3-4 times per year.  I quit using my Mac.  It is an Intel machine I purchased a few months before the M1 platforms were introduced.  It is just over three years old and it is obsolete.  

[jrhoffman75]

I am using EOSU 3.16.10 w/Sonoma and it connects to my M200. 3.16.10 also lists the T7, so maybe you want to try that.

Some versions of EOSU 3.16 had issues connecting with USB to macOS 13 with Apple Silicon. Not sure if this is what is impacting you.