Unable to connect EOS 5D Mark IV to phone, app requires login

[DaveVer]

I can no longer connect my 5DMIV to my galaxy s20 smartphone.  I've tried clearing thr settings on the camera, and I have reinstalled the Canon connect software on my phone. I'm very discouraged. 

I can no longer use my phone as a remote shutter. When I open the app on my phone, I'm always stuck on a login screen.

I appreciate any help!!

[FloridaDrafter]

Hello, Dave, and welcome to the forum!

Do you get an error message when you try to log in? Have you recently updated any firmware or software?

Newton