Unable to connect EOS 5D Mark IV to Camera Connect app

[Fleck]

Hi,

I am struggling connecting my 5d mk4 to my iPhone.    Previously it connected perfectly but since the app has upgraded I have to register the camera within the app.  

I can connect the phone to the camera’s WiFi but the app won’t get past the registration stage.   It’s driving me round the bend, I have tried resetting the cameras settings and nickname but this didn’t help   I have also restarted my phone and deleted the app and re downloaded it.   

 

 

 

[John_Q]

Hello Fleck,

I am sorry to hear that you are having an issue during your WIFI connection to your smartphone.

I would suggest resetting the WIFI settings on the camera to defaults and re-establishing the connection from scratch to start. You can find the reset in the yellow wrench menu #4 under [Communication settings] > [Built-in wireless settings]. I have attached a link to the WIFI Function manual HERE for your reference. 

[likes2paint]

I have done all these things, but the Camera Connect app wants me to register my camera. I have already registered my camera and when I try to do it again it doesn't get past the page that asked me to reconnect and re-register my camera.

[John_Q]

Hello likes2paint,

If the camera is already registered in the app, let's try deleting it and letting the app re-register the unit. You can delete the currently registered camera by touching the 3 horizontal bars in the top right corner. There is a section called [Camera registration]. Touch [Checking and deleting registered cameras]. Touch the [X] to delete your camera and then try again.

[likes2paint]

I am having the same issue.