Recent photos not showing up in Canon Connect?

[Jess4]

I have a Canon M50 which I have been regularly able to transfer photos from and to my phone via the Canon Connect over the last few years, however when I tried today, today's photo will just not show up. I have uninstalled and reinstalled the app, updated my phone and just no luck. Every single photo from previous shots are showing except for today's. 

Any ideas or help is appreciated. 

Thanks

[Indie1]

I was having this issue and I got it to work. I tried doing what someone said in the thread but when I went to the recent date nothing was there.

So what you want to do is to manually go to the photo on your camera, select it, or in other words, press the set button on the photo. On the far right hand side go to the phone icon and it should say "send images to smartphone."

(NOTE: For you to do this you need the camera connect app. Set up your Bluetooth connection do what the app says first, it won't work without the app.)

You are then able to send the photos to the app and that's what worked for me. I have no clue why it's acting that way but this is what I will have to do for now on.

[Indie1]

Also with that option you can select more than 1 photo or video to be sent which is good. 

[Jboydi]

Hi! 

I have the same camera as Jess4 and am having the same issue. I have an IOS phone and tried deleting and reinstalling the app and then re-pairing my camera connection. I have checked the date and time settings and they are set correctly to the correct date. When I press import photos the photos are still not showing up. What do I do now?

[Hazel_T]

Hi Jboydi,

When you took the photos were they in JPG or RAW format? Also are you using any functions like HDR? Sometimes the specialized types of photos can't be transferred to a phone, and some phones o not accept RAW files. In those cases they would not be listed.

One other thing to double check would be to select the remote control option in the app, take some test photos, and check to see if you are able to transfer the test photos.

[Jboydi]

Hi,

I did try the remote control option and those pictures did save. How do I find the format of the pictures? And how can I change it?