DPP versions 4.20.11 or 4.21.10 install stuck

[GuillermoB]

Been trying to install DPP 4.20.11 or 4.21.10 but the installer starts and gets stuck without any progress. I need to reinstall after by my previous DPP version disappear from my menus. 

Is there anyone having the same issue with a fix or workaround?

Thanks,

Guillermo

[shadowsports]

Greetings,

Is this Windows or Mac?  What's the version and build of your OS?

You mentioned having a previous copy.  Do you have any third party antivirus installed that may block a software installation? 

If you're running Windows, try using the Microsoft install on uninstall troubleshooter.

Fix problems that block programs from being installed or removed - Microsoft Support https://share.google/VcKtHQlNCfdDBVBN3

This was originally written for Windows 10, but it works under Windows 11 as well.  

[GuillermoB]

Thanks @Rick, this is on Windows 11. I do have antivirus and will double check but suspect that is not the issue. I'll the MS install/uninstall troubleshooter.

Guillermo 

[shadowsports]

Greetings,

Sure.  It's a handy utility that cleans up orphaned registry entries that can keep programs from uninstalling or reinstalling correctly.  

[JFG]

Hi Guillermo,

I just updated my DPP to the latest version 4.20.11 and it downloaded without a problem.  FYI after the files have been downloaded, you'll need to close the utility or it will not install on your pc.  Make sure you read all of the prompts / instructions that pop up and you shouldn't have any problems.  The other thing that you can do is uninstall the app/program and reinstall as it will reinstall with the latest version.  Let us know if that works by clicking the Solution icon.

[GuillermoB]

Hi Joe, thanks for the reply. Nothing seems to be working on my side as far as the Canon installations. I'm still trying to figure things out.

Guillermo