03-03-2022 02:02 PM
Hello everyone -- I have a Rebel T6, which I am trying to connect to my EOS Utility software so I can shoot tethered. My computer recognizes the camera when I plug in the USB cable and I can download using the computer's native Image Capture software. But the EOS Utility software does not see the camera, and all the options stay greyed out in the dialogue windows. I have WiFi disabled (I've tried it both ways), I have the latest Utility software freshly installed (3.15), I've used the original USB cable, a new cable, and a Tether Tools cable, all with the same results, both through various hubs and directly to the computer's own port(s). I'm guessing it's some basic setting I haven't done, but I'm out of ideas! Can anyone help? Thanks so much!
-- 2020 iMac, Intel-based (NOT an M1), running Monterey 12.2.1
03-03-2022 06:35 PM
Check and see if there are permissions that need to be authorized for the software in the Security page of System Preferences. EOSU3 requires authorization in Files and Folders.
03-05-2022 06:18 PM
Thank you for your reply, but when I go to the Security panel it says EOSU3 already has Full Disc Access. Still baffled...
03-08-2022 10:15 PM
Forking same! I'm so fed up.
I also have the T6, and I tried with my Microsoft Surface Win 10pro and now another Win10pro system with no built-in camera. The whole idea is to avoid the possible built in issues. Nope. Still not even working.
I've quit the EOS Utility; I have disabled wifi/nfc; I have verified that my camera works by trying the "Live Shooting" feature in the utility, so it's DEF not the cable; I am hard-wired power into camera AND USB directly into pc. I'm at a total loss, and nothing online has helped.
Please help us! I can send logs, screenshot, whatever.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
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04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
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03/30/2023: Product Advisory for EF50 F1.2 L USM
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