Problems with Camera Connect App

[garybeck]

 My son has a nice Canon Camera and one of the reaons he picked this one is that he can control it from his phone.

He has the latest version of the Camer Connect on his phone and everything seems to be working but it is slow to respond, freezes often and sometimes just crashes.   He has an iPhone 6 and it works fine otherwise.

Any advice?

[acc]

Camera Connect is the worst app on the face of the earth, or anywhere  else for that matter. I use it with an iPhone and an iPad, but every once in a while it zaps out and I have to reconfigure and that can be a nightmare. 

If you just want to view and save/email photos on your iPad or iPhone, just get one of these. about $30 at an Apple store or Best Buy, or less than half that on eBay (but thosae would be non OEM so I don't know how they work). It's flawless. Of course, it is just for saving to  your phone or iPad so it is in a different league than Camera Connect. But at least it WORKS all the time as opposed to some of the time.

[acc]

This app has been a pet peeve of mine for about 3 years. First, the connection guide Canon provides with it has no relationship to what I see on my 80d menu. Yes, I have been using the app for about 3 years, on both my phone and iPad, but that certainly did not happen by following any directions I ever got from tech support or on these forums. I did it IN SPITE of any Canon advice or "support" regarding the app. And every once in a while, out of nowhere, the thing just stops working and I have to set it up all over again. Many of your customers have no idea how to deal with the fiascos related to this software abmomination. It's such a shame that the best camera mfg in the world (well, 3rd best anyway - my Lieca is pretty good too, and then there are my old Hassleblads - but I digress.)

To be kind, the app would have to get about 100x better to be classified as junk. Just Google "Canon Camera Connect problems" for proof. And please, no boiler plate apologies. It's just a shame that Canon allows such issues to persist for such a long time with a "product" they put out.

SCRAP CAMERA CONNECT, START ALL OVER AGAIN, AND DO IT RIGHT! MY NIKON FRIENDS LOVE THEIR APP.

[Zoe12231997]

I am having a camera connect app problem too. I have the latest version of the app downloaded. I have my Samsung connected to my Canon SX530, and everything seems to be working great. However, when I try to download photos from my camera to my phone by using the app it fails to download everytime. I even try to reduce the size or try original jpeg size but still no successful download.

[kzimmerm]

Greetings all;

  SO I have been having a problem connecting my Canon SX-530 to my iPhone 6s IOS 12.1.2 via my LAN.  I can connect to my camera directly from my phone using the camera built in WIFI.  I was able to, at one time in the past connect via my network.

  I have gone ahead and reset the WIFI connection within the camera.  I have reinstalled the app on my phone.  All works but not through my WIFI.  SInce I have an upgraded router I am thinking the IP port the camera uses needs to be opened in the router.  NO WHERE can I find this information on the Canon website.  Specifications are very light when it comes to any network specifications.

  If someone could shed some light on this problem I'd greatly appriciate it.

Kurt

[andydhebert]

Did you find a solution?  I just purchased an SL2 and have the exact same problem.

[kzimmerm]

Still waiting for a response.

[acc]

The only "solution" is to disconnect the app from your camera, connect again, go to the "wifi" signals on your smartphone while tapping your shutter release over and over again, and hope the EOSXXX signal pops up. Tap on it, and pray that it does not ask you for a password. If it does ask for a password, SOMETIMES you will see it on your camera, but it is more likely that there will be no such thing. But if you persist long enough (could be days - only a SLIGHT exaggeration), eventually you will connect by way of a check mark next to the EOSXXX designation among your wifi list of signals. At that point, go to your Camera Connect app and sometimes, after a delay of up to 45-60 seconds, you will be able to see on your smartphone the photos that are your camera. If you get that far, it works great. I have connected with my phone AND my iPad, although many will tell you that it does not work with an iPad. Then after that, if any time lapses after using the app, you can only connect again by disconnecting on your camera, connecting again, and repeat the above process. But sooner or later, you will have to endure a lost connection than cannot be restored without many, many attempts.

I bought an 80d about 3 years ago and this procedure has never failed me, but you have to be patient and do a lot of communicating with Jesus & Co whilst persisting in a very painfil endeavor. If I was not retired, I would never waste my time using this piece of crap app. And don't waste your time using the "instructions" you are invited to follow on the app. At least for me, they bear no resemblance to what I see on my camera, and that was true the day I bought it - brand new.

Obviously, Canon has no interest in customer service on this one. This is verified by the numbers of complaints you can find on the Internet. I've actually talked with some of their experts, and believe me, while I am a modest person, I can say without fear of contradiction that know much more than the twits I spoke with about this vomitous app. I get the impression that they are in training, and that it's not going very well.

Good luck. You will need it.

[andydhebert]

Thanks I will try it.  Canon Connect is the reason I upgraded 😞

[acc]

I just updated my reply to hopefully make it a little clearer.

[acc]

Buy one of these, or equivalent. Cheap on eBay. It is not the same thing as the connect app, but it works flawlessly for downloading photos easily to your iPhone or iPad. I am sure you can the same thing for an Android if you don't have an iPhone.

Micro SD TF CF Memory Card Reader Adapter Camera Connecter For iPhone