PowerShot G3 X can't save files to computer - Software needed for macOS Sonoma

[monkeygirl]

Hi all,

I'm trying to save the files I have on my G3X to a computer using a USB cable, but I'm unable to do it. The manual says you need to install the software first, obviously. However, when I go to PowerShot Support and select my operating system and version (macOS Sonoma v14), it tells me that there are no results for the OS version I selected. How do I get the software then? Because the computer isn't detecting the camera. 

I have previously transferred files via WiFi, with no issue; but these are sensitive files which I'm not allowed to transfer using WiFi for security reasons. 

Thanks so much 

[kvbarkley]

Select an older version of MacOs.

However, you don't need any software for the Mac. Plug the camera in with a known good USB cable, turn Wifi Off and run Image Capture. You can then set up Image Capture to automagically run when you plug the camera in.

[monkeygirl]

Image Capture isn't detecting the camera. If I turn it on, it appears to be frozen — it doesn't allow me to play the video that's showing, or to go to the next one. The cable is plugged in correctly, but I'm wondering if that's the problem. I just don't have another cable of that kind at hand right now, but I guess I should get another 🤔

[kvbarkley]

Did you turn Wifi off?

[monkeygirl]

My WiFi settings are NFC Off, Password Off, Target History Off... is that what you mean?

[kvbarkley]

That should do it. And once you plug the camera in, the computer will control everything, The camera should appear "Frozen"

[kvbarkley · Accepted solution]

If all else fails, you might need a card reader.

[monkeygirl]

I ended up getting a memory card reader, as it wouldn't let me do it another way. Thanks so much!