cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One file crashing DPP

Lundavra
Enthusiast

I have used DPP for a long time, my last version was 4.7.21.0

Yesterday it crashed every time I selected one folder.  Other folders were OK.

I tried unsuccessfully to update so uninstalled and imstalled 4.3.31.0 because I still had the installation file on my PC. This does exactly the same.  One file in the folder shows a grey box in the preview before crashing.  Looks OK when I opened the file with other software.

I moved that file to a new folder and the original folder now displays OK but the folder crashed DPP.

I was going to attach the file here but it is nearly 10MB

MB

 

 

 

 

1 ACCEPTED SOLUTION

Greetings,

It might be helpful if you can tell us what operating system you are running, Version and build, please.

Is there any reason you are running such old versions of DPP?  v4.16.11 is available. 

Windows download is here:

https://pdisp01.c-wss.com/gdl/WWUFORedirectSerialTarget.do?id=NGE4MjFmNWRk&cmp=ABR&lang=EN

MAC Here:

https://pdisp01.c-wss.com/gdl/WWUFORedirectSerialTarget.do?id=NGE4MjFmNjQx&cmp=ABR&lang=EN

These will not resolve the corruption problem you have with your image or file system, so you will need to resolve this first.  If you want us to look at the file, you can post it to a file sharing site, Box, One Drive, Drop Box, Google Drive, etc and post a link for us here.

You've don't a great job describing your problem, but we will need more information if we are going to try to help.

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

View solution in original post

3 REPLIES 3

Greetings,

It might be helpful if you can tell us what operating system you are running, Version and build, please.

Is there any reason you are running such old versions of DPP?  v4.16.11 is available. 

Windows download is here:

https://pdisp01.c-wss.com/gdl/WWUFORedirectSerialTarget.do?id=NGE4MjFmNWRk&cmp=ABR&lang=EN

MAC Here:

https://pdisp01.c-wss.com/gdl/WWUFORedirectSerialTarget.do?id=NGE4MjFmNjQx&cmp=ABR&lang=EN

These will not resolve the corruption problem you have with your image or file system, so you will need to resolve this first.  If you want us to look at the file, you can post it to a file sharing site, Box, One Drive, Drop Box, Google Drive, etc and post a link for us here.

You've don't a great job describing your problem, but we will need more information if we are going to try to help.

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

jrhoffman75
Legend

DPP often has problems with files that have been edited in other software. You have isolated the problem; you can’t use DPP to edit that file. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Lundavra
Enthusiast

Thanks I used the link to upgrade to 4.16.11.0 and seems to be behaving OK now.

 

MB

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.