Canon Community

Batman · ‎04-14-2017

Recently got the EOS 5D mark IV and are now trying to install the utility software on my iMac but it will not let me install EOS utility 2 or 3.

All the other software has been installed without any problems.

Any advise please?

jrhoffman75 · ‎04-14-2017

Are you installing from CD or the latest version on website?

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

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jrhoffman75 · ‎04-14-2017

That version installs fine on my MacBook Air and connects to camera (1D X) (with 10.12.4).

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

View solution in original post

Waddizzle · ‎04-14-2017

I suggest that you contact Canon Support.

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"Enjoying photography since 1972."

jrhoffman75 · ‎04-14-2017

Are you installing from CD or the latest version on website?

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Batman · ‎04-14-2017

THX

Batman · ‎04-14-2017

When it didnt work with the CD I downloaded a version from the Canon site but I'll check again and see if it is the latest version like the one in your link.

jrhoffman75 · ‎04-14-2017

That version installs fine on my MacBook Air and connects to camera (1D X) (with 10.12.4).

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Batman · ‎04-15-2017

Yes!! it works perfectly now aftyer installing the version you suggested - many thanks for your help!!

Canon Community

I can't install EOS Utility 3 on macOS Sierra vers. 10.12.4