07-14-2022 06:49 AM
Hello friends. I am from Ukraine. I live in the city of Sumy in the east of Ukraine in the war zone. I want to install stop motion firmware on my Canon R, but I can not do it, because no service center can not help me with this because of the war. What should I do in my case? Is there any way to get the firmware in the mail and install it myself? I very much ask you to help me with this, as an opportunity to leave the country I have no and about the events in the country you yourself know. I can easily confirm my location and identity if necessary.
07-15-2022 08:24 PM - edited 07-15-2022 08:56 PM
merrit31709,
For whatever reason, the stop motion update for the EOS R is more than a typical firmware update and requires the camera be sent to a service center. The closest center to the OP is the Kyiv Representative Office, which is probably disrupted and may not be able to do the update anyway.
07-15-2022 08:54 PM
Hello DevaMotion,
As mentioned and you probably already know, this update is more complicated than a normal firmware update. I've researched it and can't figure out why. I suspect there is more going on, like maybe some added hardware or something.
I don't see an email address for the Kyiv office, but there is a phone number (+380 (44) 490 2595). If that is not possible, their listing also shows a web address. It's a long shot, but you may be able to get some answers there. www.canon.ua
Newton
03/02/2023: New Firmware Updates Are Available:
EOS R7 - Version 1.3.0EOS R10 - Version 1.3.02/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.