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Error: "Please update your device's settings to accept media transfers"

2Can
Contributor

I recently started seeing this message in Windows 11 Photos, which I have seen before, but now I can't move past it.  I am trying to transfer photos from my SanDisk to the laptop.   I think it may have something to do with Canon software, which I recently downloaded.  I can transfer to my just fine using bluetooth/WiFi.   Anybody have a suggestion?

1 ACCEPTED SOLUTION

2Can
Contributor

Problem solved.   Somehow I had begun recording all photos to card#2.  As long as I have owned this camera, I had never used card #2 and I do not recall making this change.   But, my normal card 1 was indeed empty, but when I connected via bluetooth, everything showed just fine.   I ordered a new card reader, but my existing card reader works fine, so I'll probably be returning it.  Simple solution, just took me about 2 weeks to figure it out.  Thanks to those who tried to help me figure this out.  

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10 REPLIES 10

2Can
Contributor

Problem solved.   Somehow I had begun recording all photos to card#2.  As long as I have owned this camera, I had never used card #2 and I do not recall making this change.   But, my normal card 1 was indeed empty, but when I connected via bluetooth, everything showed just fine.   I ordered a new card reader, but my existing card reader works fine, so I'll probably be returning it.  Simple solution, just took me about 2 weeks to figure it out.  Thanks to those who tried to help me figure this out.  

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