Eos Utility problem

[alexpado]

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ?

[Kanitfastan]

Thanks for reading - if one did. Solved the issue here: Got the latest version from Canon.at: "euw2.14.10b-updater", v 1.1.0.3, EOSUtility v 2.14.10b and restarted. Heureka. Canon rulez, they reacted! THX!

[Kanitfastan]

Hi again. C. did not solve my problem! Every time, the transmission of RAWs crashes or hangs- as system (interface) overloads - and a BSOD follows or the PC has been restarted, the Utility crashes permanently. Only Windows System Restore sets the SW to the previous working state. (Reinstall fails.) Now I will start the EOSU only after a daily System Restore by a batch. (This is my "work around".) Better ideas welcome....

[RobertTheFat]

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@Kanitfastan wrote:
Hi again. C. did not solve my problem! Every time, the transmission of RAWs crashes or hangs- as system (interface) overloads - and a BSOD follows or the PC has been restarted, the Utility crashes permanently. Only Windows System Restore sets the SW to the previous working state. (Reinstall fails.) Now I will start the EOSU only after a daily System Restore by a batch. (This is my "work around".) Better ideas welcome....

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If you're getting a BSOD, there's definitely something amiss. I have both versions of EOSU running with no issues under Windows 7, 8, and 8.1. But I'm a Windows system manager in Real Life, so I keep the computers I use very much up-to-date. Make sure you have the latest version of everything; and if you still have a problem, tell us the exact level you're at, so that we can try to help.

[Kanitfastan]

THX for reply.
Sorry, for not being exactly in my description. I never saw a BSOD, against that, the sys. has been freezing then.
The behaviour only occurs with EOSU, both versions I had in use, AND concurrently when the hw-interfaces overloaded. (WAN-remote control AND 30Mb via USB(EOSU).
The sys.-freezing is more or less no prob. The problem is only, that the EOSU-software afterwards crashes permanently at start-up with camera control. (As i wrote, I tried everything "usual" fixing. (see above)

If that occurs in the future, I will reset the system with Windows System Restore. Then it works again.

I do not agree with Microsofts (and yours) strategy, to update permanently. I follow the philosophy: Never change a running system.

I was a network admin, now I am retired. Since my last post I got 38,5GB via EOSUtility. I am avoiding freezing, by not storing to much data simultaneously.
THX for reading.

[RobertTheFat]

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@Kanitfastan wrote:

THX for reply.
Sorry, for not being exactly in my description. I never saw a BSOD, against that, the sys. has been freezing then.
The behaviour only occurs with EOSU, both versions I had in use, AND concurrently when the hw-interfaces overloaded. (WAN-remote control AND 30Mb via USB(EOSU).
The sys.-freezing is more or less no prob. The problem is only, that the EOSU-software afterwards crashes permanently at start-up with camera control. (As i wrote, I tried everything "usual" fixing. (see above)

If that occurs in the future, I will reset the system with Windows System Restore. Then it works again.

I do not agree with Microsofts (and yours) strategy, to update permanently. I follow the philosophy: Never change a running system.

I was a network admin, now I am retired. Since my last post I got 38,5GB via EOSUtility. I am avoiding freezing, by not storing to much data simultaneously.
THX for reading.

---

When you let philosoiphy dictate pracitce, you enter a risky realm. It's a truth whose implications extend far beyond computers and photography.

[ebiggs1]

Bob
Boston, Massachusetts USA

You can have this one.  

[Wildforms]

Thanks Blake, after trawling through dozens of "solutions" yours seems to work and I can now offload my photos. Thank you so much!

Valerie

[SloMoHolic]

Awesome.  Glad it worked for you. 🙂  I know what it's like to try endless "solutions" and come up empty. Grrrrrrrrr.

I hope this little info-nugget helps a lot of people.  We are all working together to take better photos, and I'm happy to contribute in my own little way.

Keep shooting!

-Blake

[senyafrost]

Hi, EOS Utility not working with Windows 10, the problem in the connection, when i run app, eos utility not see my camera, i click on the "Pairing over WIFI / LAN" and happens nothing

[SloMoHolic]

Hi senyafrost,

I have encountered a similar problem, even on Windows 8.  My solution was to (after connecting and turning your camera on) hit the Windows key on your keyboard, type "EOS", then find and launch a program called "EOS Utility 2".  This action bypasses the faulty launcher program and goes directly into the tethered software.

Please give this a try and let me know if it works for you.

Thanks and good luck!

-Blake