EOS webcam utility doesnt work

[mudauu260899]

I HAD a problem when install mine EWC (Eos WebCam)

the problem starts from EOS Webcam do not pop up on my screen (basically a logo or something i remember)
but in background the service EWC.service was running

so i open my obs to test what happend, and as u can expect, just blank fill with the logo not connected sometimes.

i try reinstall as many time it doesnt work, change on service, and restart and reinstall many time doesnt work
the popup clearly not appear.

when i test on EOS utility it work basically, they detect and view my camera, but not the webcam.

i use the newest version from EOS webcam (updated sept 19 2022) , and mine WIN 10 x64, 60D 

thanks before

[mudauu260899]

[Waddizzle · Accepted solution]

When you say that the EOS Utility for downloading files works, I assume that you are using the same USB cable for the Webcam Utility.  So, that would suggest your cable and USB ports are working properly.

Your issue seems to be one of configuration.  What installation and setup instructions are you following?  The Webcam Utility is a device driver, which means it does not launch a window when it starts up like the EOS Utility.  It runs in the background, just like the device driver for webcam that is built into a laptop.

The EOS Utility and the Webcam Utility cannot be running at the same time.  It has to be one or the other.  If the EOS Utility opens up after you connect via USB and turn on the camera, you need to close the EOS Utility.  

Next, you need to disable or shutdown the EOS Utility Launcher Service.  You should see what looks like a camera icon in the System Tray in the row of icons near the System Clock.  Right click on the camera icon, and select “Exit”.

The next time you turn on your camera it should work as a webcam via the USB cable.

[NatalyaP]

Greetings mudauu260899,

I agree with the information that Waddizzle has provided and to recommend on following their steps.

If the red "X" with a symbol of a white USB cable is appearing on the video conferencing software when trying to use the EOS Webcam Utility with your camera, then it may be an issue with the USB connection between the camera and your computer. Please check that your camera’s USB cable is properly connected both the camera-side and the computer. I would also suggest checking the battery or power adapter that provides power to the camera. Let's also make sure that your camera is powered on.

We would recommend connecting the camera directly to the USB port on your computer in case you are using a USB hub where different devices connect to the computer. If possible, try testing a different USB cable and a different USB port on the computer. I would also suggest testing the EOS Webcam Utility on a different computer.

If you're seeing an icon of a white camera with a red triangle, then it means that the camera's LiveView function and video signal is being used by another application or software.

We would recommend exiting and close any applications that may be running on your computer, or in your task tray that may be connected to your camera or using the camera’s LiveView video signal. For example: Canon's EOS Utility or an application connected to the camera like another video conferencing app.

[webiva]

Hi,

I also have a problem using EOS Webcam Utility. Currently, I don't have any of the 2 symbols, I only have a black screen with "EOS WEBCAM UTILITY" written in white on it. How can I troubleshoot ?

Thanks

[mudauu260899]

thanks for reply! it added to spam, i didnt get notification .so i cant reply immidiately, 

I was mistake to popup webcam utilty, may im forgot . theres no app files just drive (appreciate by correction) for the utility ,  i already close from tray and check manager for sure theres no running and still not working. (basically this problem beginner, i mean more of that) 

i forget to tell i ever turn on the webcam before that prob happn, n i knew the webcam n utility cant running at same time

i try to insert memory, mode video on dial, updating firmware, restart my pcs, use old new ver (webcam), its not working.
GOD PLS HELPPPPP

i was to give up

[Gaspar]

I tried that, it does not work. Sorry. I am really annoyed that the webcam beta version worked with Zoom for years and now they installed an upgrade that not only requests a subscription, but also does not work.

[Stephen]

Since you're having so many problems with your setup, we recommend contacting phone support for one-on-one help. They're at 1-800-OK-CANON (800-652-2666). You may find it helpful if your camera is registered at canon.us/account before calling. 

[marvinaziz35]

Honestly, I really don't understand why this has to be so complicated.
Why do I have to learn how to use the command line in order to stop the webcam utility from running and restarting in order to use my camera in live view?!

There should an easy and straightforward way to switch between webcam & live view mode. It makes me mad how much time this is taking me.

@CANON Please do something about this.
Also, the fact that I can't have Google Drive running while using your software is ridiculous.
We all know there must be a better way.

[LeelaStreams]

Worked for me but only when I completely uninstalled EOSUtility. Neither works if both are installed on MacOS Sonoma.