03-03-2022 02:28 AM
Just bought a new laptop for tethered shooting. All freshly updated, I installed the EOS utility software for the 5D Mark 4, windows 10 (which is what the laptop originally had installed). The installation was fine but when I connected my camera, I kept getting the title pop up for EOS utility and it would load for ages and then eventually close with a “failure to connect” message. So I uninstalled, restarted, reinstalled, same result. Uninstalled again.
I updated Windows 11 to see if that would make a difference, restarted, downloaded the EOS utility software for Windows 11, restarted, same result. Anyone have any ideas?
Solved! Go to Solution.
03-03-2022 01:30 PM
Check the Canon support site for a firmware update for the 5DM4.
03-03-2022 06:51 AM
Is the camera recognized by W11 if you just connect to computer? It should show up as a device like a disk drive. You should also see it if you look at Devices & Printers display.
03-03-2022 10:44 AM
Yes, the computer is recognizing the camera, and the EOS Utility is recognizing it initially. The title/loading screen pops up automatically once the camera is turned on or plugged in. It just won’t load past that title screen and I’m stumped.
03-03-2022 11:13 AM
Is wifi possibly turned on on the camera?
I don’t know W11, but are there possibly permissions that need to be authorized. I know macOS has them. Need to authorize disk access and folder access.
03-03-2022 11:31 AM
Have you tried running the program as Administrator? Right-click the icon and select it from the menu.
03-03-2022 12:37 PM
If you can roll it back to Windows 10, then do so. The only app that might need updating is the EOS Utility 3 itself. Make sure you have as working USB data cable not a power only cable.
Try all of the USB ports on the PC.
03-03-2022 12:43 PM
I installed EOS Utility 3 on a Windows 11 machine and it worked fine. There isn't much operational difference between Win and 11. It's only the interface that is different, for the most part.
03-03-2022 12:47 PM
Tried that as well, no dice unfortunately. I browsed some older threads and it looks like it actually might be a Ryzen/AMD issue? Which I hope isn't the case because I bought this computer specifically for tethered shooting lol.
03-03-2022 12:49 PM
Still getting used to the W11 layout, but I've enabled all the permissions I can find, and tried running Utility as administrator. Still the same issue.
03-03-2022 01:30 PM
Check the Canon support site for a firmware update for the 5DM4.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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