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EOS VR Utility bug after updating to macOS 15.2

EscapeVR
Apprentice

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

44 REPLIES 44

vantageofficial
Apprentice

Canon, please kindly fix this issue asap. We're paying for a subscription to a software that is not supported on a major OS and have work that depends heavily on this utility. 

samuelbaumel
Apprentice

Hey there, I'm running into the same issue.

RacerX135
Contributor

Until they fix the bug the only solution is to roll back to Sonoma. Just backup before doing it. 

https://www.youtube.com/watch?v=yiT95hKw8xk

Yea, I am not going to do that.  This should be working with the latest OS.  Sequoia was released over 4 months ago.

They do not seem to care so it could be awhile.

This guy has several tutorials on how to do it without the EOS app. In fact he seems to be the only resource for information about 3D VR

https://www.youtube.com/@hughhou

davechapfilms
Apprentice

I'm having the same issue on 15.2 on my M4 Max MacBook Pro. I tried downloading Version 1.5.10 and had the same issue there too. ProRes exports will always freeze/stall before finishing.

davechapfilms
Apprentice

Will this be fixed relatively soon?

I've just logged a support call to have the issue escalated to the product team.

thanks 🙏

I have an active ticket (at least). The dev team seems to have been notified...

 

Our team is actively working on the issue of the VR Utility and this has been reported to Canon Japan. 

 

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