EOS VR Utility bug after updating to macOS 15.2

[EscapeVR]

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

[RacerX135]

I have the same issue. After a few months of waiting for a fix I will be rolling back to Sonoma so I can use the utility again. It works on my Windows machines but I can not export to ProRes or Apple Spatial videos on the Windows apps.

PS: I use the two R7 dual lenses and the issue persists with files from each lens.

[huangyi]

This also happened to me, and I can’t operate it at all. It’s extremely frustrating. I really hope Canon can fix this soon.

I’m using a MacBook Pro with an M3 Max chip.

[dd_chroma]

You're on Sequoia, right @huangyi?

[huangyi]

Yes, Sequoia 15.2.

[RacerX135]

Rolled back to Sonoma and all is fine now. 

[huangyi]

Looking forward to Canon’s updated version!

[meoster]

Same issue here on Sequoia. We need a fix ASAP! 

[japanesemonster]

I am experiencing this issue as well with MacOS 15.2 and the latest EOS VR Utility 1.5.11.  I tried downgrading to version EOS 1.3 but this program crashes as soon as you open it in MacOS 15.2. I called Canon and it was like they were not even aware.  I hope they resolve this soon as I have a large amount of VR footage I need to process in ProRes and this is honestly unacceptable.  So basically, someone can buy a brand new MacBook Pro, new R5 C, and new dual fisheye 5.2mm, invest $9000-$10000 and not even do anything with it.  As much as Canon charges for their products and the length of time this thread has been open, I expect more urgency.  Everyone with this issue should contact Canon so we can get the ball rolling on a working version of the EOS VR Utility.

[mileszhou]

Indeed, Canon is obligated to address this issue, which is a relatively straightforward problem with their paid subscription software. The software primarily involves calculations and file read/write operations, with a focus on the write side. I have provided a detailed log/stack trace of the failure. Notably, it does not significantly interfere with the operating system. Have you taken the time to thoroughly examine the problem?

[vantageofficial]

Canon, please kindly fix this issue asap. We're paying for a subscription to a software that is not supported on a major OS and have work that depends heavily on this utility.