04-29-2025
12:02 PM
- last edited on
04-29-2025
12:04 PM
by
Danny
Last night when I was trying to download the photos I had just taken from my PowerShot70HS to image capture all the previous photos showed up but not the new ones. I then took a few test photos and they showed up but not the series I had taken before. I had this happen once before but it was only a couple photos. This time it was about 30 photos. Any ideas why this is happening?
04-29-2025 12:05 PM
Thanks for joining the conversation, vermontphoto!
So that the Community can help you better, we need to know exactly which version of MacOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
04-29-2025 12:07 PM
It's a MacBook Air
04-29-2025 12:08 PM
Sonoma 14.6.1
05-01-2025 05:21 PM
Hi vermontphoto,
I'm sorry to hear some of your photos aren't showing in Image Capture. Through Canon support we only have information on products and services offered directly through Canon, so we have limited information on Image Capture. To trouble shoot that software we would recommend contacting Apple.
On the camera itself there is one thing to double check. If Protection was enabled for those images that can cause them to not be listed in import software. To double check that press the Menu button on the camera, go to the first page of the Playback tab (the blue square with a triangle in it), and select Protect Images. On the next page select Unprotect All Images on Card. Once you've done that check to see if the same thing is happening.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.