Canon Connect won’t let me sign in.

[Landonwk2020]

So recently I just got my Canon Rebel T7. It was great, I set it up with the canon camera connect app and it worked perfectly for me for about 3 months. Then recently it just signed me out. I thought no big deal but when I went to sign in it keeps giving me the same error code. I even tried downloading a different canon app and I still got the error code 403. It happens when I get directed to the myid.canon website. Can anyone help me with this? EOS Rebel T7 EF-S 18-55mm IS II Kit 

 

[shadowsports]

Greetings,

I just checked on my CC App and account.  Log in from my browser and in the App were both successful.  The App then allowed me to register my existing camera to my Canon ID with a tap.  Not sure what Canon ID is going to be used for yet, but I've had my account since around the end  of last year.  

If you're not able to log into your Canada ID using a browser, reset your password. Once you're able to log in there, you shouldn't have any problem logging in to it on the Canon Connect App. 

[rs-eos · Accepted solution]

Are you perhaps connecting your iPhone to a VPN? If so, try connecting without the VPN and see if that makes a difference.

[shadowsports]

RS-EOS.. Ricky...   

Oh happy day!!!!! Glad to see you!

[Landonwk2020]

Thank You! I was actually using a VPN and I didn’t even realize that would mess with the app.

[sneagle25]

I had the same problem.  Note that this is a NEW issue for Canon Connect. I have used the app for years with a VPN.  And only now it does not work.  Worse, it logs you out. So if the VPN is on when you start the app, you are blocked. Then you have to turn off the VPN and re-log in.

This is an unfortunatete change and I hope Canon can either explain why they are blocking the app on a VPN or fix it.  How do I complain directly to Canon?

[Canon635user]

Same problem here. Have used the canon apps since June 2023 to send photos to my mobile device while on assignment. Last time I used Canon connect successfully ( with no sign in requirement was March 8. Now, on another assignment-- discovered yesterday that canon connect requires login(!!!!).
Login to Canon Connect doesn't work when the phone is connected to either of the R5's WiFi. 
Login to Canon Connect doesn't work on regular ( non camera WiFi) it produces a 403 error the first time and the logon hangs every subsequent time. 
The only time any login works for myid.canon is by:

1) typing in myid.canon

2) selecting email id and entering the password

then the sign on to myid.canon works. Yes, the VPN is off each time I attempt login. Unfortunately this is useless since it doesn't work from either of the R5's. This means the hundreds of photos I take each day are on the R5's, I can't transfer them to the mobile device. Had I known about this change in advance, I would have ordered a data cable and tested out that alternative before going on assignment. Canon knows who has installed canon connect-- you would think they would send out an email to all those users informing them of this change that requires login.  I love the canon equipment I use so faithfully. I need a solution to this problem with Canon Connect. Looking forward to comments and feedback. Thank you for your patience and support! 

[Stephen]

Hello. 

We understand how frustrating change can be, especially when it impacts your workflow. Our parent company, Canon, Inc., in Japan, has decided that the best way to ensure all users receive adequate support and timely app updates is to know how many users are actively using the Camera Connect app and what products they use. You can read the announcement HERE. 

[Canon635user]

Thank you Canon Moderator Stephen for sharing the link to the announcement. I've read again-- I read yesterday too. 
Where is the 403 error in Camera Connect documented-- beyond the discussions within this community forum? 

[Peter]

This is the reason why I keep the old version:

"Q: Can Camera Connect be used without an internet connection?

A: Once signed in, you can use it offline within the validity period of the sign-in without being asked to sign in again"

Is that period one week, one month, one year or one decade?