12-12-2024 02:39 PM - last edited on 12-13-2024 08:57 AM by Danny
After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly.
When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.
Can’t process my VR footage now. Can someone from Canon take a look & release an update?
01-17-2025 08:19 PM
Canon, please kindly fix this issue asap. We're paying for a subscription to a software that is not supported on a major OS and have work that depends heavily on this utility.
01-17-2025 08:43 PM
Hey there, I'm running into the same issue.
01-17-2025 10:05 PM
Until they fix the bug the only solution is to roll back to Sonoma. Just backup before doing it.
https://www.youtube.com/watch?v=yiT95hKw8xk
01-18-2025 09:45 AM - edited 01-18-2025 09:45 AM
Yea, I am not going to do that. This should be working with the latest OS. Sequoia was released over 4 months ago.
01-18-2025 02:28 PM
They do not seem to care so it could be awhile.
This guy has several tutorials on how to do it without the EOS app. In fact he seems to be the only resource for information about 3D VR
https://www.youtube.com/@hughhou
01-19-2025 05:15 PM
I'm having the same issue on 15.2 on my M4 Max MacBook Pro. I tried downloading Version 1.5.10 and had the same issue there too. ProRes exports will always freeze/stall before finishing.
01-20-2025 11:31 AM
Will this be fixed relatively soon?
01-20-2025 06:00 PM
I've just logged a support call to have the issue escalated to the product team.
01-20-2025 07:28 PM
thanks 🙏
01-25-2025 04:59 AM
I have an active ticket (at least). The dev team seems to have been notified...
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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