EOS Utility for Rebel T7

[materry0312]

On the EOS utility page to download the appropriate software for my camera, the Rebel T7 isn't listed as an option. Do I need to use a version for a different camera?

[jrhoffman75]

What operating system?

https://www.usa.canon.com/support/p/eos-rebel-t7

[materry0312]

Thank you! That link took me to the appropriate software but unfortunately the app doesn't actually work after downloaded. I'll keep troubleshooting. 

[jrhoffman75]

What operating system?

What is actually happening when you say it doesn’t work. Doesn't install, doesn’t open, doesn’t find camera etc. 

[materry0312]

I'm using windows 11. Most of the time the app doesn't even open, when it does open it doesn't do anything. I just tried uninstalling and reinstalling but that didn't help.

[jrhoffman75]

I am on W10, so I can't help with a W11 problem. One thing to try is to open EOSU3 directly in the Canon Utilities folder rather than the utility launcher.

[Anonymous]

Try connecting the camera to the computer, either by a cable or Wi-Fi. Then open the EOS Utility. If the software doesn't see the camera, it won't do anything.

[jrhoffman75 · Accepted solution]

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@Anonymous wrote:

Try connecting the camera to the computer, either by a cable or Wi-Fi. Then open the EOS Utility. If the software doesn't see the camera, it won't do anything.

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If it is installed correctly and functioning this splash screen should appear when EOSU3 is started up. Camera doesn't need to be connected for this.

Do you see this splash screen?

[materry0312]

Thanks for your help! After a lot of troubleshooting I finally got it to work. 

[jrhoffman75]

Thats great.