Hi there, my EOS Utility suddenly stopped working; it doesn’t detect my camera anymore; I checked connection cable and that’s not the problem; I uninstalled the software and installed again, and nothing. Why I’m not able to use it?
True. You didn’t reveal your particular model. I have a M2 MacBook Air with Ventura. I had the connection problem until I deleted and reinstalled the EOSU software. Once I reinstalled EOSU connected to my 1D X Mark III.
John Hoffman Conway, NH
1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
I had to completely delete the EOS Utility 3, download a new copy for macOS 11, and reinstall it. I had to do the same for Android File Transfer. I used the same cable and USB port to connect the camera or the phone.
The release notes for macOS 13 Ventura mention that with Apple CPUs there a new menu item under settings. I do not have this menu item on my iMac with an Intel CPU.
On portable Mac computers with Apple silicon, new USB and Thunderbolt accessories require user approval before the accessory can communicate with macOS for connections wired directly to the USB-C port. This doesn’t apply to power adapters, standalone displays, or connections to an approved hub. Devices can still charge if you choose Don’t Allow.
You can change the security configuration in System Settings > Security and Privacy > Security. The initial configuration is Ask for new accessories. Configuring an accessibility Switch Control sets the policy to always allow accessory use. Approved devices can connect to a locked Mac for up to three days.
Accessories attached during software update from prior versions of macOS are allowed automatically. New accessories attached prior to rebooting the Mac might enumerate and function, but won’t be remembered until connected to an unlocked Mac and explicitly approved. (43338666)
