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EOS Utility 3 (3.17.2) not recognizing R5 (1.8.1) on Mac ventura (13.4.1)) via USB

Gillilan
Apprentice
  • My max does not recognize my R5 after a max is update. EOS Utility 3 (3.17.2) not recognizing R5 (1.8.1) on Mac ventura (13.4.1)) via USB. 

  • the eos utility error says to turn off other program accessing the R5 and restart. I don’t see any other obvious program starting. 

  • the download worked fine on the past. 

  • any thoughts on how to solve this problem?
1 ACCEPTED SOLUTION

Waddizzle
Legend
Legend

Try deleting all the Canon software, rebooting, reinstalling, and rebooting again.

--------------------------------------------------------
"The right mouse button is your friend."

View solution in original post

2 REPLIES 2

Waddizzle
Legend
Legend

Try deleting all the Canon software, rebooting, reinstalling, and rebooting again.

--------------------------------------------------------
"The right mouse button is your friend."

This approach worked. Thanks

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