EOS Utility 3.16.10 not recognizing camera

[dknapp1117]

I have a T7i that has been able to connect to the EOS utility for years. However, after the latest Win 10 patch and an update to the EOS utility to version 3.16.10, the utility does not connect. The older version stopped working as well.

While the camera is detected by Win 10 as an SD card, the EOS utility does not recognize the camera. The utility does say Pairing over WIFI/LAN, but nothing happens. The camera shows that it is connected to a pc via the pc icon on the main screen of the camera. The utility also does not have any settings come up, so I cannot change download folders, etc. I have also tried version 2 of the EOS utility, no luck there either. The camera has the latest firmware, and it does connect via Wi-Fi to my iPad Canon download program. Canon Digital Photo Pro 4 also sees the SD card on the camera, and I can import with it, but normally I don't want to start it up for every import.  Anyone have some suggestions?

[jrhoffman75 · Accepted solution]

OK, let's see if we can work through this.

1. as a wrote in my post, "Connect to an EOS camera" is text; nothing will happen if you click it.

2. close the EOS Utility program. Go Into your Hidden icons area at the bottom right of the Task bar. Open the window and see if you see the EOS Utility icon. If so click on it"

Select "Do not launch...".

3. Connect your camera by USB and power it on. Open the Devices and Printers window in Control panel. Do you see your camera?

4. Go to C: drive Program Files (x86) and look for this path:

Since you don't want the Wi-Fi/direct choice you can open EU3 directly. Then just save the shortcut to your desktop or Task Bar.

[dknapp1117]

Good solution. Windows was trying to start an older version of the utility, not version 3. Thank you.

[jrhoffman75]

Glad we could resolve this.