EOS R6 & R7 not recognized by EOS Utility

[thanna49]

I can download pictures from my R6 and R&7 bodies to my computer using a card reader but when I try to use the supplied cable connector I get a "Camera not recognized" message on my screen. What can I do to fix this? I also have an Eos Utility icon on my desktop but it does not open when double clicked, could these be related? Thank you in advance for any help with this.

Regards,

Tom Hanna

[stevet1 · Accepted solution]

Tom,

At this stage, I think I would do as John suggested and uninstall and delete the copy of EOS Utility that you currently have on your computer, and download a new version.

You can find EOS Utility here:

https://www.usa.canon.com/support/eos-utilities

The drivers etc. seem to be unique to your camera and the operating system of your computer.

What kind of computer are you using?

I tried to look at the R6, and the Canon website immediately knew that I was using an Android tablet and would not let me proceed.

So, it may be a matter of downloading the correct version of EOS Utility and the computer you are using.

Good luck, and let us know how it turns out.p

Steve Thomas

[Tintype_18]

I used a card reader at first but discovered the card slot on my old Dell laptop...after a few years. My Lenova laptop has a card slot. I insert the card and follow the prompts. IMO, the more gadgets you have between the card and the computer memory, the more that can go wrong.

[shadowsports]

Greetings,

Also want to add that Wireless should be disabled if you are using a cable connection.