I have installed this program on my new laptop and it will not open. I have been on the phone with a Canon rep and he was unable to help me. The program picture will pop up breifly (black box identifying the name of the program) but then closes. I use Windows 10. I have deleted all antiviral programs. I can open it on my old laptop. Any ideas of what the problem may be?
We will need more information to try and assist.
Please provide your laptops hardware specs?
Windows 10 - Feature and build # is?
Is your user an administrator?
What version of DPP did you install? (4.15.20 is current as of this post)
Open the System Event Viewer, review sections "Applications" and "System"
See if any infomation about the program (correlates) to when the software fails to open or run.
We will await your reply.
Is your system intel or AMD based - CPU / Processor?
If your account is the only one that exists on the machine., it would have admin level permissions by default.
Error listed / Event Viewer. If you double click on the entry, a window will open with the copy option.
Now paste that for us to review.
Team Viewer is a remote control / access software which can be iused for remote support. I don't think this will be neccessary.
You are very close.
Double click on one of the Application error entries. That will open the dialog I was referecing above. Does it indicate a problem with DPP? Confirm that for me.
Start menu type cmd
This time however, select Run As Administrator
At the prompt type >sfc /scannow
(note there is a space between sfc and the forward slash)
Let this run. It should complete in under 3 min.
Let me know the result.
"Windows did not detect any integrity violations"
"Windows found corrupt files and repaired them successfully"
Windows found corrupt files and could not repair them"
If corrupt files were found and repaired succesfully, close the command prompt window. Restart your system and test opening DPP for me.