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EOS utility not working

Joey3
New Contributor
I have rebel t6 and I use EOS utility often. It hasn't given me a single problem until I've recently updated my drivers on my pc. Now, everytime I go to "live view shoot" the app just goes away.

Does anyone know what the issue might be? Technically the app is still running in the background but when I bring it back up, it stops reading my camera.
6 REPLIES 6

Danny
Moderator
Moderator

Hi, Joey3!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Joey3
New Contributor
Oh right! Sorry. I'm using windows 10

What drivers did you update?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Joey3
New Contributor
The AMD chipset and the graphics card drivers for the Radeon 550

There seem to be issues with the AMD chipset the Canon 5D Mark IV with the USB 3 connector.

 

If you have that camera check the Canon support site.

 

Screenshot 2021-11-03 115327.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Joey3
New Contributor
I'm using the rebel t6. Everything works fine except live view, the app just stops and disappears when I click it