DPP4 version 4.9.20 Hangs Frequently Becomes Unusable

[Terry54321]

I updated to DPP version 4.9.20 on a Windows 10 PC with 32 GB Ram and found that after several minutes of use DPP would pause or hang for a couple of seconds and the Windows spinning circle warning would display. This pausing would happen repeatedly every couple of seconds making DPP almost unusable. The Windows Resource Monitor showed that the amount of memory under Working Set increases from around 977,000 KB to around1,500,000 KB for DPP4 as DPP goes from no problem to repeated pausing. I uninstalled DPP 4.9.20, rebooted and reinstalled the old version DPP4, 4.6.30 but still had the same problem with the constant pausing and increasing use of memory even though this version worked without a problem on this computer. Canon's technical support had not heard of the problem and was of no help. Has anyone else expericenced this problem and come up with a solution?

[altco]

err.. for whatever reason, this is what made DPP more stable for me when working on an internal drive:

right click on desktop >> personalize >> themes >> desktop icon settings >> restore default

[yhafting]

I appreciate all the suggestions, but im not using  Geforce experience, and resetting the desktop icon settings did not change anything in my case. 

[Apod]

Having the same issues. Ive gogt a great editing GPU and powerfull cpu with plenty of memory. I seriously doubt its a hardware issue.. This is  brand new build. I have plenty of storage space on my ssd drive.


I wish someone could help resolve this problem

[Waddizzle]

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@Apod wrote:

Having the same issues. Ive gogt a great editing GPU and powerfull cpu with plenty of memory. I seriously doubt its a hardware issue.. This is  brand new build. I have plenty of storage space on my ssd drive.


I wish someone could help resolve this problem

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It might be the hardware.  People who make that claim are usually running a home-brewed machine with an AMD chipset.  The Canon software requirements specify an Intel Core CPU with an Intel chipset for the graphics hardware.  An NVidiia graphics card is highly recommended for the Digital Photo Professional application.

[davimack]

I've found that the wheel goes away within 1 second of opening Tools / Preferences (for speed, using either of these):

• Alt+T, P
• Ctrl+K