Connection failed for Wi-Fi on EOS R50 camera to phone app

[Zander013]

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on here to attempt to fix everything short of having to reformat my phone which i feel is a little unnecessary.

ive run on the latest cannon firmware for the camera and the cannon connect app and still unable to wifi connect for any of the features. I've hard wiped any Bluetooth and wifi settings on my phone to see if that would help but to no avail. any help would be greatly appriecated.

[Zander013]

No I have found no resolution to the issue. Canon blames Google, Google says it's up to the app dev to make sure it works the way it should. I've kinda given up hope. If I need to grab a Pic I'll use a type c to c and import or just wait till I'm home

[Clayto63]

thanks. Looks like I will be returning my £1000 camera. Canon's loss

[Clayto63]

further info if it helps. It connected perfectly to my wife's Apple phone

[KennyBee]

You're wrong. Google isn't going to fix the Canon app. Even if their os update broke it canon is responsible. They may offer to help and give clues or they may not. Where do you get this. It's always been this way. Google, Apple, Microsoft none of them will fix an app. I'm a retired software developer. We always tested our mission critical apps before updating our operating system. If we updated and it didn't work we fixed it.

[shadowsports]

Greetings,

I seem to be one of the few or only person (active here) who is not having issues with Wi-Fi Connectivity on my Pixel devices and 2 body's.  A 6D2 and R5 C.  

 - Modern Wi-Fi Menus

 - Standard Wi-Fi Menu

Mine is the latter.  

I suspect (but unfortunately) have no way to confirm this has something to do with those body's running firmware that uses the modern Wi-Fi menus.  Note my reply here where I demonstrate connection.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connec... - Page 2 - Canon Community

I am now using a Pixel 8 with the same result.  Connects 100% of the time.

I do not have a camera with the modern wi-fi menus, so I am unable to confirm the behavior.  I did escalate the issue with as many posts from others I could find.  Still waiting for feedback.    

[Zander013]

I don't have access to other camera body's but I have tried with my roommates phone and it auto connects to that when attempting to coinect over wifi as is the expected result.

But I still have yet to have the r50 body connect seamless to the pixel 7 I use as my daily driver. I can do the backdoor ish way of having it connect to it but that's tedious especially when I'm just grabbing a few files to edit on the fly. Most times I can get away with using a USB cable or putting the SD card into my laptop when I'm home but I purchased the body with the expectation to be able to connect over wifi and be able to transport files which is a huge letdown on a otherwise great body.

[Zander013]

its a rather annoying problem to have. just the other day i was trying to use a c to c cable and it still kept trying to default to the wifi connection that doesnt work. i really enjoy the camera but i really wish this could be fixed.

[Liberty54]

I have the exact same issue with the R50 and an ASUS Zenfone 10. It is not a Google Pixel issue, it seems to be anything that runs plain Android (the Asus does for the most part). Canon, can you please look into your software to see how it interfaces with Android?

[Zander013]

I'm wondering if it's a variable in wireless module that it's expecting to talk to but it isn't getting the expected response or it's timing out before it gets the reply. I've given up on getting a fix any time soon let alone help here.

[Liberty54]

I recommend rating the App in the playstore and mention this issue. And I recommend liking posts in this thread. I also have the latest firmware and all - but that firmware is actually just about as old as your post. So there is hope for the next firmware to make everything better.