Connection failed for Wi-Fi on EOS R50 camera to phone app

[Zander013]

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on here to attempt to fix everything short of having to reformat my phone which i feel is a little unnecessary.

ive run on the latest cannon firmware for the camera and the cannon connect app and still unable to wifi connect for any of the features. I've hard wiped any Bluetooth and wifi settings on my phone to see if that would help but to no avail. any help would be greatly appriecated.

[Waddizzle]

“ …it's canons duty to find away to correct it since going in and fixing it on Google end might break more. “

No, it isn’t Canon’s duty for fix anything.  The first rule of software development is do not break you codebase.  Doing so is comparable to eating the forbidden fruit in the Garden of Eden.

If Google broke it, then it is their job to fix it.  End of story.

Apple likes to do the same thing, but somehow they have been getting away with it for years.  Apple will force developers to rewrite their code almost from scratch, and often times force them to re-license their apps to work with new libraries from Apple.  Another round of this latter seems to be going on now.

[Waddizzle]

“  … it’s the app providers duty to maintain the apps functionality not theirs to make sure things dont break within the apps. ”

No, it isn’t.  You have it backwards.  Google broke the licensing agreement.  Since Google broke it, then it is Google’s duty to fix it.   That is how it is supposed to work.

Let me put it this way.  You take your car to the dealer for a tuneup.  They return the car to you and it doesn’t start.  They say that you need to replace this, that, or the other because the new tuneup requires new engine parts..

[Waddizzle]

I am suspecting the issues seems to involve connecting to the camera’s hotspot.

[Zander013]

Yes something in the pixels canon app or pixel 7 environment is not allowing it to connect. Given the one guys reply say it was working on the 6 and 8 I'm not sure what would be different.

[rawsonl]

I knew this would be the stance. But we have no way to look into Canon's code to tell Google what they broke. We have a generic error message.

I bought a cheap android tablet and that is how I fixed my problem. It is working on that tablet.

[shadowsports]

Waddizzle and Zander013, 

You are both correct.  I don't believe the steps required for association / connection to the camera which is acting as a hotspot or adhoc network is being performed.  There are no significant differences connectivity wise between the pixel 6, 7 or 8. The 7 is not unique.  

Zander013, can you please post photos similar to mine.

Your camera has the modern Wi-Fi menu.  They work the same however.

Canon Knowledge Base - Connecting the EOS R50 to a Smartphone or Tablet

Troubleshooting steps>

Camera Menu

Turn on Wi-Fi [Enable]

Select phone [Smart Phone]

Connect via Wi-Fi - This tells the camera to start broadcasting its SSID name and password

Phone:

Open Settings > Internet > Browse for Wi-Fi networks

The camera's Wi-Fi broadcast should appear - If you don't see it, its not broadcasting, recheck your camera.  

Now Select the broadcast, (from list of available networks) just like walking into a friend's house, work or coffeeshop. 

Confirm the phone is connected (Wi-Fi network settings on phone) Do not proceed until this is verified

Bubble acknowledging connection should appear, if it doesn't, open the Canon Connect App yourself.

What do you see here?  The CC app wants to connect to a broadcasting camera in range.

Please try this and report the results.

[rawsonl]

Are you using a Canon R50? Looks like an R5. I don't have those same wifi screens.

[Zander013]

Hi I can post pics in the morning when I'm off work. The going direct connect from the wifi works somewhat, it takes awhile to setup and have to setup each time instead of having it connect right away like it should in the app and would be simpler to just plug a usbc into both phone and camera than it is to go through the menu each time to transfer a picture.

[joseph_c_mckinn]

I am having the same problem as discussed here. Running the CC app on my pixel 6 pro, it is unable to connect to the Camera's WAP.

Aside from what has already been posted, and the general internet consensus that the CC App needs some work, I'd like to offer that, it would behoove Canon to better explain how the various wireless functionalities should work. It seems like image.canon connects the Camera as regular client to my home WLAN. Seems to work.

But the Canon connect app seems to connect via bluetooth (seems to work), but then also via wi-fi, and both 1) through my WLAN like are regular client, but 2) also sort of like in WiFI-Direct mode, but not really, because the camera is acting like a regular WAP (except sans internet access).

It also doesn't help that the Camera (EOS R7)'s menu doesn't clearly show all the settings. While trying to fight this down, I found my way to a screen that has a list of network connections, but it seems like you can only get to it after a connection attempt fails? 

Having had to fight through these type issues on GoPros and DJI drones and the like, it would be useful for some context. Does turning off / disconnecting my house WiFI (i,e: getting the phone and camera off of my network) help? Should I turn off the normally always on VPN on my Pixel? Should I create an VPN exception for the CC app?

I got my R7 a couple of months ago, and it's my first camera with built in wireless, and the functionality is shamefully unstable and less useful than the functionality offered by Eye-Fi cards a decade ago. 

[Clayto63]

Hi just wondering if anyone has resolved this? Thanks