04-07-2023 06:01 AM
On my new computer, the canon utility 3.16 does not work with my Canon 5D Mark 4 and my Mac running Ventura 13.3
The EOS utility opens, but does not recognized my camera when I plug it via the USB.
Any help is welcomed
04-07-2023 06:10 AM
If your Mac is an M1 or M2 device this might help:
If your Mac asks you to allow an accessory to connect - Apple Support
04-07-2023 11:19 AM
It is indeed a M2, but does not work though. When I open the window, it does not recognized it, although I gave it access and provided full disk access to the Utility
04-07-2023 12:05 PM
The USB camera connection was authorized here:
04-07-2023 12:08 PM
Here are my settings:
04-08-2023 06:52 AM
Does Apple Image Capture see your camera?
04-13-2023 12:28 PM
Hi John,
It does not see it.,
04-13-2023 02:43 PM - edited 04-13-2023 02:43 PM
I have a MacBook Air M2 with up to date macOS 13. I can access my camera via EOS Utility. When I first got the computer I used Time Machine to transfer the info from my previous MacBook Air. At the time both machines were on macOS 12. That may be relevant.
I see that the release notes for EOSU 3.16.11 say that the camera cannot be accessed via USB with Ventura.
04-15-2023 12:54 PM
Hi John,
Thanks for your reply. I transferred the data from on my new Macbook Pro using time machine too, but it was directly system 13.3. The problem is that I am taking most of my photographs in my cellar by remote shooting and Wifi does not go through the walls. So I am stuck until Canon resolves this. The display from my old Macbook Pro died last month, so I am short of options...
04-15-2023 01:02 PM
It's not free, but Kuuvik Capture might work for you.
12/05/2024: New firmware updates are available.
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EOS R6 Mark II - Version 1.5.0
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