Hello Canon Forum,
I am posting on here to see if someone could please help me because I am getting increasingly frustrated at the camera connect app but don't have any alternatives to it at the moment, here is my issue:
I rate my selected photos on my camera with a 3-star rating, so that when I go into my app I can select just the photos I want to export and edit using lightroom on my phone or other devices. However recently this feature has failed to function on the app. All of my older 3 star rated photos are showing up, but some of my most recent photos that have the rating are not showing up. It is also not just 3 star photos too (although it used to work fine if I switched the rating to 2 or 4 stars) as not all of my 2/4 star ratings are showing up either. The strangest part, is that if I am connected to the app and I go into a photo with a 3 star rating that is not showing up, change it to 2 stars and then back to 3 stars it will show up on the menu under 3 stars, but as soon as my app disconnects it will become invisible again. Also in my camera connection settings it says there are 206, 3-star images but the app is only displaying 194. though when I go into the app by date I can see all the recent images. This is really frustrating to me and I need to know how to fix this. Here are some things I have tried:
1) delete and reinstall Canon camera connect
2) delete and change camera wifi connection on phone.
3) reregister camera using camera connect app
One thing I have not done yet is delete the app, then delete the wifi connection on camera, then re-set up wifi on camera, then reinstall and reconnect app. But I am not sure how this would help.
If you can, please advise what I should do to fix this issue or help me diagnose the problem!
