Canon DPP4 some features don't work

[Kathywaterfall]

Hi, 

I am new to Canon DPP4 app.  I took some tutorials on youtube, I don't know why some features mentioned in  tutorials either greyed out(disabled) or gave me error. 

I am working on CR3 files taken using R6. e.g, for Gamma Adjustment, the auto button is greyed out for me; when I click on tools like 'compositing tool' or 'HDR compositing tool' I got "target file doesn't exist". I first tried on Windows PC and then on a new very powerful MAC, it is the same thing. the DPP version is 4.12.60.

Thanks in advance for help!

Kathy  

[jrhoffman75]

Do the PC or Mac have an Intel i7 processor? The .CR3 files require that. 

I downloaded a sample  R6 .CR3 file and DPP4 functions properly. I have an i7 W10 PC.

I am also using DPP4 4.15.20 (which is the latest version).

[Kathywaterfall]

The PC has an Intel i5 core, the MAC has latest M1 core. I can do some processing on CR3 files, just some feature not working. 

[jrhoffman75]

I have a MacBook Air with an i5 processor. I can process my .CR3 files including Auto Gamma, but it is very slow.

I don't know anything about the M1 version of Macs. If you are having trouble in native mode, maybe try Rosetta. I did see a posting where someone was having trouble with a different Canon software, but the issue resolved when they ran through Rosetta. 

[jrhoffman75]

What is the problem you are having?

1. What computer operating system?

2. What are computer specs - i5 or i7 processor?

3. What version of DPP4?

4. What camera?

[Kathywaterfall]

I just that found that the feature is working for .CR3 file w/o HDR. I just can't do 'auto' gamma adjustment  and HDR compositing for the photos taken with HDR mode enabled. I mis-understood what HDR compositing tool is for, I guess  since those photos are HDR photos already, they can't be processed to HDR photos. However I still don't get why 'auto' gamma adjustment doesn't work for HDR photos. Hope it helps. 

[jrhoffman75]

According to the R6 manual HDR images are recorded in JPEG mode. That is why many edit features are disabled.