Cannon Camera App Not Connecting

[sebastianengh]

I am having trouble getting images from my camera to my iPhone (IPhone 12 pro) over cloud using the cameras (Cannon EOS Rebel T7) WiFi system via the cannon camera connect app. I tried it for the first time recently and managed to get it working however after the first time of trying this, the cannon camera app doesn’t acknowledge I’m connected to the cameras WiFi. The camera has no issues establishing WiFi, nor does the phone have any issues with connecting to the camea WiFi, however the app doesn’t acknowledge the connection and doesn’t allow me to import images off of the camera. Although I don’t think it matters, the phone displays a “no WiFi connection” warning under the cameras WiFi network, I was told this was normal since the camera only provides WiFi for the camera phone connection. Any tips?

[John_Q]

Hello sebastianengh,

Some time ago an iOS update for iPhones introduced a new setting as default that will render the Canon Camera Connect app unable to remain connected. The setting is called Wi-Fi Assist and will prevent the iPhone from staying connected to any network that has poor or no internet connectivity. Try the following steps on your phone for further troubleshooting. 

Steps to shut off Wi-Fi Assist:

1. Open Settings
2. Select Cellular
3. Scroll past the list of all installed apps
4. The next setting is Wi-Fi Assist

You may want to reset the camera wireless settings to default as well, for a fresh start. To reset the camera wireless settings to default, just follow the instructions below.

1. Turn the camera on and press the “Menu” button. Navigate to the third tools tab which is labeled in yellow and has a symbol of a wrench.
   
   2. Highlight and select “Wi-Fi function” on this menu screen by pressing SET on the camera.
   
   3. Press the “DISP” button on the camera.
2. Select “Clear Wi-Fi settings” and then select “OK” when it’s displayed on the camera’s screen.