Vixia HG20 won't connect to my computer HELP!!!!

[dhusaim38]

I've tried everything noted on the canon site ie. don't use a hub, unlplug, etc etc and nothing has worked.  When I plug in the usb cable and select printer/computer on the camera I see the usb icon on the top of the viewer but nothing happens after that.  My computer doesn't see the camera.   I've tried this on two different computers running windows 7 at different patch levels and loaded the canon digital video software and the imagemixer 3 on the older PC to no avail.  Please can anyone help as canon won't support this anymore.

[CaptStorming]

This answer from the product expert also makes sense and should be another sure way to download your recordings. Unless of course your SD slot is also malfunctioning? In that case you are STUCK!

[hiwiller]

Hope this helps someone.  I had the same problem and what I found was that my Windows 10 machine detected the connection but wouldn't assign a drive letter to the camera hard drive.  I had to right click on my Windows start menu icon, select 'Disk Management', find the disk labeled CANON, right click, select "change drive letter and paths", then select an available drive letter.  Once I did that, the drive shows up in file explorer and you can find the video files under  \AVCHD\BDMV\STREAM  .