VIXIA HF R50 Trouble connecting to Wi-Fi and phone

[jaydenloves]

Hey, ive been trying to connect my canon vixia HF R50 to the wifi for a while now and i cant seem to understand how too, im trying to connect it to my phone via a canon transfer app but nothing seems to work please help.

[Danny]

Thanks for joining the conversation, jaydenloves!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[NatalyaP]

Greetings jaydenloves,

The VIXIA HF R50 camcorder does include built-in Wi-Fi capabilities and it allows for the camcorder to connect to mobile devices, like smartphones, using the Canon CameraAccess plus app. Please review the steps on page 120 of the camcorder's user guide for instructions on how to set up the connection.

https://gdlp01.c-wss.com/gds/7/0300013657/02/hfr50-52-500-im2-n-en.pdf

In case you still need assistance with this function, then we would suggest on contacting our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 6:00 pm ET.