04-14-2016 02:35 PM
Unfortunately I recorded an important video in the mp4 format in the internal memory of my new VIxia HF R72 camcorder. Now I can't find out how I can either transfer that video to my Mac or even how I can copy it to an SD card. NEED to get it out of there! Thanks for any help!
11-06-2016 02:51 PM
12-25-2016 08:15 AM
I too have hit the wall, trying to transfer files from my Vixia HF R72 to i-movie. No one seems to have an answer. Very disappointed; lost some very valuable video 3 times now. What next ... any suggestions ?
Help !
12-29-2016 03:29 PM
Not sure this will help everyone but it works for me. I downloaded and installed MPEG Streamclip (http://www.squared5.com) and am able to import .MP4 clips into iMovie. You should not have to convert the file into any other format after installing MPEG Streamclip. Avoid downloading the program from a site other than squared5 as squared the program developers site.
09-02-2017 03:04 PM
Just bought this camera and had the same problem with it not showing up in Finder when using USB cable. If I removed the memory card, however, it did show up.
I tried your very clear work around and it worked great. Thank you.
I also deleted from Image capture. Is that the best way to delete?
Also, do I have to clean out the memory card so that it's totally available ? If so, how?
And... finally do I somehow do "first aid" on the memory card to make sure it's working at full capacity?
Thanks again
09-02-2017 03:46 PM
@ekz wrote:Just bought this camera and had the same problem with it not showing up in Finder when using USB cable. If I removed the memory card, however, it did show up.
I tried your very clear work around and it worked great. Thank you.
I also deleted from Image capture. Is that the best way to delete?
Also, do I have to clean out the memory card so that it's totally available ? If so, how?
And... finally do I somehow do "first aid" on the memory card to make sure it's working at full capacity?
Thanks again
I suggest that you download the instruction manual.
09-04-2017 06:20 PM
I'm having the same problem. VERY VERY VERY frustrating.
I tried the suggestion of opening image cpature, but the camera files are showing up as wav files, not video. Any reason why this should happen.
Calling Canon tomorrow and if I can't get this more relabily to work will return it.
09-19-2017 12:21 PM
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
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EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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