I have a HF R800 mainly to record lectures, I also have a regular external mic,
when i plug in the mic, it stops to record audio, if I unplug the mic then the machine does record audio
also the mic works on other machines
The mic jack requires a powered microphone - meaning it has a battery. Unpowered will not work.
The jack requires a TRRS male plug (tip, two rings, and shield body). TRS (Tip, ring, shield) will not work.
I found one that works on Amazon. The brand name is not listed. Apparently forum rules prohibit links to product on Amazon or other retaliers, so I can't post the link. However, if you search for this term you should find it:
External Lavalier Microphone with 20' audio cable + Accessory Bundle for Canon VIXIA HF R500-R600-R700-R800 HD Video Camcorder
I recently purchased this camera and bought a lav microphone. The first time I attempted to use the microphone no sound recorded. Of course I Googled, You Tubed,etc. I set the internal microphone to manual, made sure the battery for the external lav microphone was installed correctly and it works great. This is the external microphone I am using, bought it off Amazon $20
Canon Vixia HF R800 Camcorder External Microphone Vidpro XM-L Wired Lavalier microphone - 20' Audio Cable - Transducer type: Electret Condenser
"We don't support" is a BS answer. Perhaps YOUR cameras come wired improperly right out of the box. This many people should not have an issue recording with an external mic. I bought this camera BECAUSE it has an external mic jack, and here you are spitting in the face of peopel who did the same thing I did.
Tell us what mic DOES work. IS there even ONE mic that works? Likely one you sell for $1000?? I tried 3 that I know work becuase I use them on my iPad and Droid tablets. One is a TRS and the other is an TRRS.
Just walking away and saying "we don't support it" is HORRIBLE customer care.
Through ton's of trial and error I have concluded that this external mic port will NOT work with a external microphone unless that external device is powered. I ended up purchasing a Comica CVM-WM100 which works pretty good other than it "Shows" a lot of noise when recording, but on playback it sounds fine.
I'm having mostly the same issue ... however, I'm not trying to plug a microphone into the camera, but rather a stereo audio cord that routes to the output of an Allen and Heath ZED14 mixer to which I have a USB audio return for playing audio clips and music, as well as two microphones for a podcast. When I plug the cord in, I either hear hissing, though nothing is feeding through the mixer, or I get some sort of hum. I've adjusted all of the settings on my mixer, but still getting the background noise. What could the issue be? Am I not able to use this camcorder for recording my podcast?