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VIXIA HF R800 Can't get movies off the camera


Hello there...just got this camera and having an issue getting the test video downloaded to my computer. Using a SanDisk Ultra 128 GB card. When I connect the camera to the computer, it sees the file folders but says they're empty. On my Chrome book, when I attach the camera, the browser says the camera drive is "read only". Help! Need to be able to easily get these videos to my computer.


Product Expert
Product Expert

Hi anniebrowne08,


Thanks for checking in with us.


Here are the steps involved to download from the camera:


  • Power the camcorder using the compact power adapter,
  • Go to the playback screen on camera
  • Connect to the computer with the provided USB cable.
  • Launch CameraWindow and follow the prompts for downloading.


You can get CameraWindow from the link below:

Hello Nick2020, thank you for responding. I've done all of the steps you listed and when the camera software launches when the camera is plugged in, the video download fails. I need to be able to get videos off my camera.


We're sorry to hear that you are having issues with the download.  What is the software you are using to import? 

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