Need HELP! Anyone Know This Issue?

[honestbest333]

Hello!

I shot some videos yesterday fine.  Today I went to record some videos, and when toggling to the menu to select the correct white balance ( daylight, cloudy, flourescent, etc ) the whole white balance menu is GRAYED OUT!  I can select nothing...

Any ideas?  I restarted, removed the memory card, etc, no luck!

My camera is a Cannon Vixia HF S100  

Thank you in advance.

-Randall B

[Richard]

Hi Honestbest333,

This menu option should be available in any of the camcorder settings except Special Scenes such as the Portrait, Sports, Night modes.

If your camcorder is not set to one of these modes, please contact us.