My galaxy s8 won't work with the canon app for vixia hf r62

[kristanrene]

I'm super sad and confused as my very popular phone, verizon samsung s8, is coming up as incompatible in the canon vixia camcorder wi fi app. What is the work around?

[Richard]

Hi Kristanrene,

Thanks for posting.

Which version of Android do you have on your phone?

[kristanrene]

Galaxy s8

[kristanrene]

Sorry it says android 8.0.0 and kernel

[Tim]

Kristanrene, 

The VIXIA HF R62 is not listed as a compatible model.  This is the reason you are having difficulty, as only the VIXIA HF R82 and VIXIA HF R80 are listed as being compatible. 

[kristanrene]

Is there a different app i need

[skierstill]

The response about the HF R80 being compatible is a crock.  I have that model, a 'supported' version of Android, and it does not work.  I'm a techy, I know how to read manuals, and when I tried to get help from Canon, all they did was cut/paste the manual instructions that DO NOT WORK and send them to me.  Useless product, useless support.

[skierstill]

As far as I can tell, there is NO alternative to the Camera Connect, so I now have a camcorder, a NEW camcorder, without ANY remote capabilities.