MVX4i can't transfer videos in WIn7

[psy_boy2720]

Hi Canon Forum.

I know this is a replay to a non related thread, but since it was not possible to make a new thread, I have to do it this way.

I have a serious connection problem with my MVX4i Canon Camcorder.

First my hardware:

O/S: Win7 64bit

What happens:

I've installed the drivers but I keep getting the error "cannot detect camera".

In my device manager it claims that the drivers cannot be installed and even though I manually search for them (on the installation CD or the installation directory) it refuses to install them.

What I have tried:

I've tried using different USB ports - no luck

Used different USB cables - no luck

Tried uninstalling EVERYTHING, disconnecting camcorder and installed drivers again - no luck

I've tried drivers from your website instead of the CD - no luck.

What in gods name can I do to get my PC to connect with my camcorder??

[VideoGeek]

Just out of curiosity, what drivers from the web site are you using?  Is the camera set to the Play (VCR) mode when you connect the camcorder? 

Skipping step 1 which is to turn on your computer, you may need to try the following if you have not already done so:

2. Set the camcorder to Play (VCR) mode.

3. When using a USB cable:

    Press the MENU button and select [VCR SETUP]. Select [AV -> DV/(USB Symbol)], set it to [OFF] and press the MENU button.

4. Connect the camcorder to the computer using the USB cable.

Forgive me if these are things you have already tried. 

[psy_boy2720]

Hi Videogeek.

I'm sorry in advance if the following sounds rude.

The instructions you suggested are the absolute basics of the user manual and among of the first things I've tested.

Even though I don't understand why the setting "AV-USB" should be turned off, I did it anyways.

I've tested the camcorder on a computer with WIn XP and it works fine there.

[VideoGeek]

Your reply was not rude at all.  Hopefully someone from Canon or another owner of that camcorder model will be able to help.  I don't own a Canon that uses tapes and the camcorders that I do have that use tape connect via a Firewire connection.  If I come across anything that will be useful then I will post a reply.

[psy_boy2720]

That is very nice of you.

The reason i want to connect the camcorder, is soley to transfer my old MiniDV tapes to my computer.

[VideoGeek]

I'm not sure this will help but you could try uninstalling the USB Controller drivers and after a shut down or restart the drivers will reinstall. 

From the Microsoft site:

Method 3-

I would have you re-install the USB controllers.

Refer the steps-

a)   Click Start, then type device manager in the Search box, and then click Device Manager.

b)   Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device.

c)   Once complete, restart your computer. The USB controllers will automatically install.

If it is a device driver that is needed then hopefully someone from Canon will respond and point you in the right direction.

I don't know if anything from this Canon page will help or not but it may be worth looking at if you haven't done so already.