09-01-2019 03:51 PM
09-02-2019 12:02 AM
Hi Philr85,
What do you mean when you say the shade dances? Can you give an example?
09-02-2019 12:50 AM
09-03-2019 05:31 AM
That blocking has two causes. Your image is dark and you either shot or uploaded at a low bitrate. As YouTube re-encodes videos it will accentuate image artifacts such as these.
Make sure your images are well exposed and shoot at the highest bit rate that your camera is capable of. When you upload do not use a bit rate that is less than that used to shoot the original. You wont eliminate all artifacts but will give your video a fighting chance. To get even better results you can render your HD as UHD and upload that at an even higher bit rate. For instance, I shoot 1080 5p at 35000kbps, render the edit in UHD, and upload at 80000kbps. Uploads may take time but the results on YT are worth it.
09-03-2019 10:08 AM
09-03-2019 10:33 AM
The guide bit rates given for YT tend to be on the low side probably to cater for those that have slow internet upload speeds.
The main thing is to make sure you have enough light to get a decent exposure.
09-04-2019 02:52 PM
09-05-2019 03:52 PM
Philr85,
We're sorry to hear that you believe there is an issue with the unit. We recommend sending the unit to Canon for evaluation.
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
09-05-2019 04:57 PM
09-06-2019 06:28 PM
Philr85,
At this time, we recommend sending the unit in for a free evaluation. We do not have advanced pricing available for this model.
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.