Help on Recording error Vixia HF r800

[gbrportifolio]

Hi, I'd like to know something about a write error. I was using a class 10 SD memory card, 64GB (lots of memory). My camcorder is a Vixia HF r800. I was recording one hour of video right away, but it gives a 40 minute error. What is happening? Is it overheating? Incompatible card? Please Canon, give me some support !!! (translated from Google)

[Richard]

Hi Gbrportifolio,

Thanks for posting.

I'm not familiar with the error message that you mentioned.  I understand that this may due, in part, to translation page you're using. Are you able to post an image of the error message that you've seen on your camcorder?

[VideoGeek]

Is this an Error 40 (Err 40) message?  If yes, and not sure this applies, try cleaning the battery contacts with a soft cloth.  I have searched for the error message but only found information as it relates to Canon DSLRs.