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Canon Vixia HF R800 Pinkish Purple Tint

MasjidTawheed
Apprentice

We purchased the Canon Vixia HF R800 in 2019. It was working just fine until a few days back when we noticed every video we attempted to take had a pinkish purple tint. We tried to troubleshoot and performed the following actions- checked the camcorder settings, restarted it , and disconnected all the connections to the camcorder- but nothing seemed to resolve the issue. Could you please assist us in fixing this problem? Thank you.

B3467DFE-6DB1-4493-90EF-DADF643CB866.jpeg

40C7D97B-0DAB-4774-A5A1-96332E6DB934.jpeg

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi,

This certainly looks like either the sensor or screen is suffering a malfunction, does the footage show the same hue when played back on a tv or your computer? If not then the LCD screen may be failing, but if the footage maintains the hue on other devices then the sensor is likely starting to fail. Since you've already reset the camera we know this isn't a settings issue, so repair is likely the solution.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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