For the past 5 months, I've been using a Canon Vixia HF R800 as a webcam using an Elgato Cam Link. It's been working great, but randomly today when I turned it on, the colors are all purple, and there are lines going down the frame. I don't know what's wrong, I didn't do anything that caused this as far as I can tell. Any help is greatly appreciated.
Try doing tests where you disconnect any accessories from the camera then remove the battery and memory card for about 20 minutes. Then try recording new clips on a new memory card and play them back on camera.
If those clips look OK, then try doing more livestreaming tests. If your clips still look distorted, then I suggest that you email us at email@example.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.