Canon Vixia HF G20 Automatically Zoom

[sevans2]

Hello everyone I need help I got my vixia G20 around 18 months ago and everything has been stellar until a couple weeks ago. It started automatically zooming in on its own. Is there some setting that could be turned on?

If it is that something is wrong with the camera, I am out of warranty so am I just out of luck? 

Thanks,

Scott

[VideoGeek]

Have you looked at the Zoom options starting on page 52 of the User Manual?

Look on page 157 under "Abnormal characters apear..." for instructions on how to do a factory reset.

You can look on page 14 for the location of the Reset button (swing the LCD screen out).

[sevans2]

Thanks for the reply I did try that it reset everything but the camera is still zooming all the way in. I did call technical support. Very frustrating I was just told to ship it in and they would give me a repair estimate.

I am 26 years old with an 18 month old at home I splurged to buy this camera in the first place. 

[VideoGeek]

I'm sorry to hear the reset didn't help.  Hopefully it will be an inexpensive repair which I know you would rather not have to do.  I've not heard anything negative about Canon's repair services.  The same can't said for another four letter manufacturer which has a terrible reputation (well the service centers do).

I understand about splurging on the HF G20 as I own one as well.