The printer could not be detected on the network message during Canon PIXMA MX922 installation

[mimiaz58]

Could not complete driver installation during brand new set-up because of this message. Went through wirless connection set-up several times and connectivity was always present. Logged into my D-Link 626L router and could see the printer connected but the ip address referenced was 0.0.0.0. Tried to assign a static ip address through set-up on the printer and also use the cmd prompt in windows, all to no avail.

Called Canon Support and these 2 setting changes solved the problem:

1) Disable the Wirelss LAN DRX setting

2) Disable the IPv6 Setting

This article explains how to adjust the settings on the printer. 

https://support.usa.canon.com/kb/index?page=content&id=ART116513

The name of the article is: Check the IPv6 and Wireless LAN DRX settings

I hope this helps someone else as I spent many hours trying to get this working. Now all is well after changing the above. Thank you Canon Support!

[Patrick · Accepted solution]

Hi mimiaz58,

Thank you for sharing!

[Acegbrew]

Have tried all of the following help within this post and still will not detect printer.

We did have everything working with USB to laptop and had lost the ability to use wirelessly.

Reinstalled drivers and now have got no connection.

Windows 7

========================================
Network Information
========================================

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General Info.
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(01)Date. . . . . . . . . . . . . . . . . : 2017/Jan/29 09:44:04
(02)Model . . . . . . . . . . . . . . . . : Canon MX920 series Printer
(03)Printer . . . . . . . . . . . . . : USB Printer
(04)BJNP Port Name. . . . . . . . : CNBJNP_F80D6039707F(192.168.0.100) Wireless
(05)Scanner . . . . . . . . . . . . . : Canon MX920 series Network
(07)Fax . . . . . . . . . . . . . . . : USB FAX
(08)BJNPFAX Port Name . . . . . . : CNBJNPFAX_F80D6039707F(192.168.0.100) Wireless

(09)BJNP Port Monitor Version . . . . . . : 3.2.0.40

----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB002
(12)BJNP Port Name. . . . . . . . . . . . : CNBJNP_F80D6039707F(192.168.0.100) Wireless
(13)BJNP Communication Module Version . . : 3.2.0.40
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.3.0.50
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MX920 series Printer
(22)Firmware Version. . . . . . . . . . . : 3.011

Wireless LAN
(23)Wireless LAN Enabled. . . . . : YES
(24)Standard. . . . . . . . . . . : 802.11n
(25)MAC Address . . . . . . . . . : F8-0D-60-39-70-7F

(26)Network Type. . . . . . . . . : Infrastructure
(27)SSID. . . . . . . . . . . . . : xxxxxxxx-WiFi
(29)Encryption ON . . . . . . . . : YES
(30)Encryption Type . . . . . . . : AES
(31)Authentication. . . . . . . . : WPA2-PSK
(32)Attached Information. . . . . : 8 character Passphrase

(33)Link Status . . . . . . . . . : Active
(34)Signal Strength . . . . . . . : 64%
(35)Link Quality. . . . . . . . . : 70%

TCP/IP
(36)Mode. . . . . . . . . . . . . : Manual
(37)IP Address. . . . . . . . . . : 192.168.0.100
(38)Subnet Mask . . . . . . . . . : 255.255.255.0
(39)Default Gateway . . . . . . . : 192.168.0.1

(47)Admin Password ON . . . . . . . . . . : NO
Printer Access Control
(48)MAC Address Enable. . . . . . : NO
(49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
Printer User Name
(51)Wireless Name . . . . . . . . :

----------------------------------------
PC Info.
----------------------------------------
(61)SSID Info.
Wireless adapter Name . . . . . . . . . . : Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter
SSID. . . . . . . . . . . . . . . . . : xxxxxxxx-WiFi

Wireless adapter Name . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
SSID. . . . . . . . . . . . . . . . . : N/A

(62)IP Configuration Info.
Windows IP Configuration

Host Name . . . . . . . . . . . . : xxxxxxxxxxxx
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : 

[Patrick]

Hi Acebrew,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[sherryandthomas]

You just saved my life after hours of reinstalling the software!!!!!!!

THANK YOU!

[mimiaz58]

Thanks! Interestingly we just had to replace our pixma because of a bad print head and when I just installed the drivers, had the exact same error! This solution fixed it again so I could complete the set-up!

[pgundel]

Thanks so much.  The cable company gave me a new (better?) router after which I could not print wirelessly any more.  Your answer solved the problem.... after I had tried in vain for several hours on my own. Much appreciated !!!

[reeniewhalen]

Did not work at all for me.

Out of all the different brand wireless printers, this has to be the worse to setup.

3 hours + and still trying

wi-fi Blue light is on, yet it wont install to PC

[Patrick]

Hi reeniewhalen,

What version of Windows are you using; Windows XP, Vista, Windows 7, 8 or 10?

Are you using the 32 bit or 64 bit version of Windows?

[Bunneeinoc]

I have a similar issue.

I have a canon MG 5220

I connected the printer to the wireless network / access point just fine.

I got a new dell desktop and went to canon's website, downloaded the canon driver for the printer. It worked fine and i printed a documented test page wirelessly

The next day, i get an error message saying canon updates can not be performed because printer was not detected on network. 

I deleted the driver, restarted both my printer and computer, connected my printer to the wireless network and it connected fine to the access point. Downloaded the pritner driver to my desktop and now its saying printer can not be detected. I  keep re starting everything and nothign is working. I am not able to connect to my desktop to printer wirelessly at all. 

but my MAC and a PC laptop is able print  wirelessly to this canon printer

Please HELP.