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PRB
New Contributor
Posts: 2
Registered: ‎05-05-2018

Canon TS9020 Wireless Connection Problem

I like my new TS9020 very much.  I have it connected to my iMac through USB and it works perfectly.  Is there any way possible I can connect it to my Android phone wirelessly? 

I fear there are restrictlions against having two devices connected at the same time.  

 

I tried using the Canon PRINT inkject SELPHY software to connect the phone wirelessly but it won't work.  The software sees the printer but, keeps disconnecting from the WiFi and NOT registering the printer to the phone.  Everything is hooked up to the same WiFi -- there is only "one" to choose from.  

 

What do you recommend?  

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: Canon TS9020 Wireless Connection Problem

Hi PRB,

 

Please make sure that the network that your phone is connected to is the exact same network that your PIXMA TS9020 is connected to.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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PRB
New Contributor
Posts: 2
Registered: ‎05-05-2018

Re: Canon TS9020 Wireless Connection Problem

There is only one network that I know of.  Several of us are sharing the houise.  The landlord has one network connected to their one router and everyone shares.  I have no access to the router but, I have the same login info and password as everyone else.  

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: Canon TS9020 Wireless Connection Problem

Hi PRB,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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