08-19-2020 02:31 PM
Our office has a Canon iR-ADV 7580 which has Airprint capabilities. I worked on this 8 months ago and saw the printer on my phone briefly, but that was it and it never came back.
We're making a push to get it working again. I followed trhe settings from Canon on activating AirPrint and I had all the required fields filled out. I restarted the printer and it still doesn't appear on my phone.
I'm wondering if there is some sort of prerequisite that needs to be setup. Is Wi-Fi required and do I have properly configured?
Any help resolving this would be much appreciated.
08-19-2020 02:38 PM
Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.
If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.
We hope this helps!